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returns

We gladly accept returns - on both new arrivals and sale items - and offer you 14 days of return from the day you receive your package.


GOYA Holidays: 

All items purchased between November 20th - December 22nd can be returned until January 8th.


Returns are at your own expense.  

If you wish to return your item(s), please follow the guideline below.

 

How to return items

 

1. Please fill out the enclosed return form and place it inside the returned package. If you cannot find the return form, you can download it here.

When returning an item, you can easily reuse the bag it was sent in.

 

2. All items must be returned unused with price tags and in original packaging.

 

3. Please return your package to:

 

STINE GOYA A/S

c/o System Transport

Kumlehusvej 1, Port 56-58

4000 Roskilde

Denmark  

 

4. Please note that the package must be sent directly to the address above, as we are not able to pick up your package at a parcel shop.

 

5. Once we have received and accepted the returned item(s), you will receive a refund within 10 working days. The refund will be transferred back to the credit card used for purchase.

 

6. The responsibility for the item(s) is yours until the item(s) has been delivered on the listed return address. For your own safety, please keep your postage receipt with tracking number until you have received your refund.